PolyAI
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PolyAI provides a customer-centric conversational platform for businesses, effectively handling over half of incoming calls and enhancing customer experiences. Their voice assistants, available in 10 languages, convert call centers into profit centers by managing inquiries around the clock, boosting customer loyalty, and delivering actionable insights for operational improvement. The platform seamlessly integrates with current technology infrastructures, offering real-time analytics, industry compliance, and tailored voice assistants for diverse applications. PolyAI's goal is to minimize wait times, improve customer satisfaction, and enable businesses to excel in customer service while ensuring security and compliance in highly regulated sectors.
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Tidio features a conversational AI bot named Lyro, driven by Claude (Anthropic AI). Lyro enables small and medium enterprises to expand their support capabilities without the need for additional staff. It can respond to up to 70% of typical customer inquiries in under 15 seconds, ensuring customers receive information at any time. Lyro can be integrated as an add-on to current customer service software, and users can benefit from improved pricing with personalized Lyro plans. Tidio also provides a variety of other AI tools like live chat, chatbots, a helpdesk, and more.
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QueryPal is an AI-driven solution created to automate replies to customer support tickets, aiding businesses in cutting down first response times by 40%, enhancing customer satisfaction (CSAT), and lowering expenses. It effortlessly connects with existing support tools and systems, examining previous tickets and documentation to develop a knowledge model that automatically formulates responses for new tickets. This allows companies to manage higher ticket volumes without increasing staff, while also bettering essential metrics like average response time (ART) and reducing ticket backlog. Additionally, QueryPal offers an ROI calculator to project cost savings and efficiency gains from AI automation.