QueryPal

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QueryPal is an AI-driven solution created to automate replies to customer support tickets, aiding businesses in cutting down first response times by 40%, enhancing customer satisfaction (CSAT), and lowering expenses. It effortlessly connects with existing support tools and systems, examining previous tickets and documentation to develop a knowledge model that automatically formulates responses for new tickets. This allows companies to manage higher ticket volumes without increasing staff, while also bettering essential metrics like average response time (ART) and reducing ticket backlog. Additionally, QueryPal offers an ROI calculator to project cost savings and efficiency gains from AI automation.

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AptlyStar.ai is a platform powered by artificial intelligence that helps businesses develop and implement generative AI bots for areas such as customer support, human resources, sales, and employee training. It features management tools for team-based workspaces, enabling organizations to assign roles, manage permissions, and collaborate effectively. The platform integrates with popular communication tools like Slack, Discord, and WhatsApp, ensuring smooth interactions with users. Additionally, AptlyStar.ai offers multilingual capabilities, allowing businesses to connect with a global audience. By automating responses and enhancing operational efficiency, the platform aims to lower costs, improve security, and provide quicker, more precise customer support experiences.