RetentionCheck
RetentionCheck assists Stripe founders in preventing churn to avoid growth limitations. Link your Stripe account or paste cancellation feedback to receive a Churn Health Score (graded A to F), insights into the trust-related events that affect customer retention, and a diagnosis ranked by severity based on the actual reasons customers cancel.
Instead of general charts or vague advice, RetentionCheck evaluates your cancellations using a diagnostic framework centered on four types of trust breaches: Broken Promise, Broken Competence, Broken Reliability, and Broken Attention. You'll identify the most frequent issues, their impact on revenue, and specific changes to implement next, along with a "false signal" view that distinguishes real drivers from noise.
It's tailored for independent SaaS teams (from founders with $5K to $50K MRR on Stripe) that lack a dedicated customer success role and need quick clarity. If you're the one who reads every cancellation email but can't determine whether the issue is pricing, payments, or onboarding, this tool transforms cancellation text into an actionable plan.
Start with the Free Grade to conduct up to three analyses per month and view your A-F score. For deeper, ongoing breakdowns and scheduled reporting, paid plans are available (Founder: $99/mo or $950/yr; Pro: $249/mo or $2,390/yr for multiple products). If you prefer a comprehensive, done-for-you diagnosis, you can purchase a Churn Audit for $499 once, delivered within 48 hours.
RetentionCheck analyzes churn and cancellation reasons for Stripe-focused B2B SaaS. You can either connect your Stripe account or paste cancellation feedback as plain text. Within about 60 seconds, you'll receive a Churn Health Score and ranked drivers of retention loss.
You can use the Free Grade without signing up or providing a credit card by pasting cancellations or connecting Stripe.
Each analysis provides one specific recommendation aimed at addressing the trust breach causing churn. The aim is to offer you an immediate change to implement and track weekly as you improve your score.
The Free Grade is free to try and includes up to 3 analyses per month, your A-F grade, drivers, and CSV export.
You can choose the Done For You Churn Audit for $499 once. It includes a full diagnosis and win-back emails ready to send within 48 hours.