SnapCall
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SnapCall is a tool for customer engagement that boosts the efficiency of support teams by incorporating video clips and live video calls into their workflows. It enables customers to swiftly share visual details of their problems via photos or videos, which helps support teams grasp and solve issues more clearly and quickly through AI-driven video analysis. This tool is especially beneficial for companies aiming to enhance customer satisfaction and optimize support operations, offering a more interactive and immediate method to handle customer queries and problems in real-time, which can potentially raise CSAT scores and save time in support interactions.
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