Trails.so
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Trails is a platform that simplifies the creation of step-by-step guides by automatically recording processes, eliminating the need for manual screenshots and notes. Users can work through a process, and Trails produces a visual guide that can be edited by adding tips, annotations, and hidden areas for privacy. Guides can be shared via a link, embedded in knowledge bases, or exported as a PDF. The service offers unlimited public guides and users under a free plan, making it accessible for teams. Trails supports operations, customer support, and training by standardizing workflows and providing easily updatable self-service documentation.
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The website offers an AI platform designed to automate routine tasks like responding to emails, managing inventories, handling survey feedback, classifying documents, managing customer support tickets, moderating content, and more. Users can seamlessly connect to their current tools and integrate with custom APIs. Additional features include AI-powered sentiment analysis, automated email replies, and quality inspection of products.